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We ship Worldwide
All shipping addresses are to be written in English without accents marks on letters (unless the address requires it). If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
Please email support@prestigetools.ca if you have any further shipping queries.
What is PrestigeTools returns and refunds policy?
Please click here to see our refund policy.
Photo/video evidence will need to be provided in order to qualify for a return/refund.
How do I change or cancel my order?
If you need to cancel or make any changes to your order, please email support@prestigetools.ca within 3 hours of making your purchase with the subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will be back to you shortly.
We cannot cancel or change orders once the team begins picking, packing and shipping your order. For returns and refunds, please read our refund policy
I didn't receive a confirmation email?
Please make sure you check all folders in your inbox, including the junk and spam folders. If you still cannot find your confirmation email, please email support@prestigetools.ca and we will happily look into it for you.
What currency is used on the PrestigeTools website?
All orders on prestigetools.co.uk are processed in CA$.
For your convenience, we have a currency converter on our site that will automatically convert the price to your local currency. However, this is for an indication only, PrestigeTools process all orders in CA$. While the content of your cart will be displayed in your local currency, you will checkout using CA$ at the most current exchange rate.
This is the reason your confirmation email amount may differ from the amount on your bank statement.
What if I made a mistake in my shipping address?
If you have made a mistake in your shipping address, please email support@prestigetools.ca within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address. Once an order has been shipped out, we cannot update the address, and we cannot provide a refund or replacement.
My order status is 'unfulfilled', what does this mean?
If your order status is shown as unfulfilled, this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched, you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.
Please note sometimes we only receive tracking information 24/48 hours after the order has been shipped out, so even though it has actually been shipped out the status will be unfulfilled until we get tracking updates.
I haven't received my order yet, what should I do?
Our average delivery time is around 7-10 business days. If you have not received your order within 20 days or have gotten an email confirmation of delivery but have not received your order, please get in touch with us immediately by emailing support@prestigetools.ca. If it has been more than 3 months since we have shipped the order, we can no longer do anything, as shipping companies no longer offer support or provide tracking after the 3-month period.
How can I get in touch with you?
Our customer service team is working 24/7, and we aim to respond to all inquiries within 24hrs.
Please click here to get in touch.